Frequently Asked Questions

Have a Question? We’ve Got the Answer!

💪Coaching & Programs
❓What’s the difference between “All In Coaching” and the Virtual Bootcamp?

All In Coaching is our most personalized experience. You get a 1:1 coach, fully customized workouts and nutrition, and unlimited support.

The Virtual Bootcamp is a high-energy group program with new themes each month, weekly check-ins, and shared programming — it’s affordable, fun, and effective.

❓Do I get a custom plan or a group program?

If you're in All In, your entire plan is custom — workouts, nutrition, check-ins, everything.

If you're in the Bootcamp, you’ll follow a themed group plan designed for a shared goal, like fat loss, strength, or endurance — but we still give guidance inside the app.

❓Can I switch programs if my goals change?

Yes! If you start with Bootcamp and realize you need more structure or support, we’ll help you upgrade to All In Coaching. We're flexible — and your program should be too.

❓How do I know which program is right for me?

It depends on your needs and support level:

• All In Coaching is for people who want full customization and coach access anytime.

• Bootcamp is great if you're self-motivated and just want a solid plan to follow. Still not sure? Take our quiz or book a call and we’ll guide you to the best fit. 

📝 Take the Quiz!

📲 Access & Support
❓When will I hear from my coach?

You’ll hear from your coach within 24 hours of signing up. We’ll message you inside the app to welcome you and get everything personalized.

❓What app do I need?

We use Everfit — a free app you’ll download after signing up. It’s where you’ll find your workouts, nutrition plan, messages, and progress tracking all in one place.

❓What if I miss a day or fall behind?

Life happens! Just pick up where you left off. Your coach will help you get back on track and adjust your plan if needed — no guilt, just progress.

❓How do I contact support?

For tech or account issues, email us at team@fitcarna.com. For coaching questions, message your coach directly inside the app.

💳 Payments & Policies
❓What’s your refund policy?

We don’t offer refunds due to the custom nature of our coaching - but if something isn’t right, reach out. We handle each situation on a case-by-case basis, because you’re not just a number to us. We care about your experience and will always work with you to make it right.

❓Is this a one-time payment or a subscription?

It depends on the program! Some are one-time payments, while others renew monthly. You’ll always see the details before you check out — no surprises.

❓Can I pause my coaching?

Yes! If life gets in the way, just email us at team@fitcarna.com and we’ll pause your coaching — no stress, no pressure.

❓Are there any hidden fees?

Nope. What you see at checkout is exactly what you pay. No hidden charges — ever.

⏱️ Results & Expectations
❓How fast will I see results?

Most clients begin noticing changes within the first 2–4 weeks — not just physically, but in energy, confidence, and daily habits. The exact timeline depends on consistency, but we’ll guide you every step of the way.

❓Do I need gym access?

Nope! We’ll design a program based on what you have access to — gym, home, or hybrid. Your plan is built around your lifestyle, not the other way around.

❓What if I have an injury?

We customize everything. Just let us know what’s going on and we’ll adapt your workouts to support healing while still helping you progress. You're in safe hands.

❓Is this beginner-friendly?

Absolutely. Whether you’re starting fresh or starting over, we meet you where you are. No prior experience needed — just a willingness to show up.

🛠️ Troubleshooting
❓I didn’t get my welcome email — what do I do?

Check your spam or promotions folder first — it sometimes hides in there! If you still don’t see it, just email us at team@fitcarna.com and we’ll resend it right away.

❓How do I reschedule my consultation call?

You can use the link in your confirmation email to reschedule your call. Can’t find it? Shoot us a message and we’ll get you squared away.

📬 Didn't find what you needed?

Just ask! Fill out the form below and we’ll get back to you within 24 hours — usually much faster.