Privacy policy

Last updated: August 16, 2025

At Carna Coaching, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our website, coaching services, and related digital tools.

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🔍 What We Collect

We may collect the following types of personal information:

• Contact info: Name, email, phone number

• Billing details: Payment info (handled securely via Shopify)

• Usage data: Pages visited, actions on site, and interactions with our programs

• Communications: Emails, messages, or forms you send us

We do not collect sensitive health or fitness data unless you voluntarily share it (e.g., in coaching intake forms or Everfit).

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🎯 Why We Collect It

We use your information to:

• Deliver your coaching program and track your progress

• Process payments and manage your account

• Provide customer support and communicate with you

• Send updates, promotions, or helpful resources (you can opt out anytime)

• Improve our services and understand client preferences

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🔒 How Your Info Is Protected

We use secure systems (like Shopify and Everfit) to protect your data. Payment details are encrypted and handled by Shopify or third-party processors — we never store card info directly.

We never sell your data. We only share it with trusted partners necessary to run our business (like email platforms, payment processors, or our coaching software).

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🌍 Your Rights

Depending on where you live, you may have the right to:

• Access or request a copy of your data

• Correct inaccurate information

• Request deletion of your data

• Opt out of marketing communications

• File a complaint with a data protection authority

Just email us at team@fitcarna.com and we’ll help.

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🧠 Cookies & Analytics

We use cookies and third-party tools (like Shopify analytics and Meta Pixel) to better understand how visitors use our site and to run ads. You can block or clear cookies in your browser settings.

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👶 Children’s Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal data from minors.

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🔁 Changes to This Policy

We may update this privacy policy as our services evolve. The latest version will always be posted here with the “last updated” date.

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📬 Contact Us

For any questions or requests related to privacy, contact:
📧 team@fitcarna.com
📍 Roanoke, VA , USA