Refund policy

Last updated: August 16, 2025

At Carna, we’re committed to delivering high-quality coaching and programs. Due to the nature of digital products and personalized services, refunds are limited — but we’ll always do our best to make things right.

✅ Eligible Refund Situations

We may issue a full or partial refund if:

• You were charged in error or experienced a duplicate charge.

• You purchased a program but never accessed or received it.

• You signed up for coaching but received no services and request cancellation within 15 days of purchase.

To request a refund, contact us at team@fitcarna.com with your name, order details, and reason for the request.

❌ Non-Refundable Purchases

• Delivered or accessed custom coaching programs

• Completed 1:1 coaching calls or services

• Nutrition plans or training programs that have been sent

• Sale items, digital downloads, or gift cards

Once a program has been accessed or services have begun, the purchase becomes non-refundable.

🔁 Cancellations

If you need to cancel a coaching purchase, you must contact us within 12 hours of payment and before any services have started. After that point, cancellations will be reviewed case by case.

🌍 European Union Customers

If you reside in the EU and have purchased a digital product you haven’t accessed yet, you are entitled to a 14-day cancellation window under EU law.

💬 Questions or Support

For any return, refund, or cancellation inquiries, please contact us at:
📧 team@fitcarna.com